Contexte - Privacy Policy

1. What is the purpose of our Privacy Policy?

Contexte, which manages the Contexte.com platform, attaches great importance to the protection and confidentiality of your personal data; we consider this an indication of professionalism and trust.

The data Privacy Policy specifically demonstrates our commitment to ensuring that Contexte complies with the applicable data protection rules and, more specifically, those of the General Data Protection Regulation (“GDPR”).

In particular, our Privacy Policy is intended to inform you about how and why we process your data in connection with the services we provide.

2. Who is our Privacy Policy aimed at?

Our Privacy Policy is aimed at you, regardless of where you live, as long as you are at least 15 years old and are a user of our Contexte.com platform.

If you are under the legal age stated above, you are not authorised to use our services without the prior and explicit consent of one of your parents or the holder of parental authority, which must be sent to us by email to dpo@lapigroupe.fr.

If you believe that we are holding personal data about your children without your consent, please contact us at the dedicated address stated above.

3. Why do we process your personal data and on what basis?

We process your personal data mainly for the following reasons:

So that you can use and benefit from our service and all its features on the basis of our general conditions of use.
To manage user accounts (e.g. account creation, access to the service and account deletion) on the basis of our general terms and conditions of use.
So that you can communicate with our support service via our chat/chatbot on the basis of our general terms and conditions of use.
So that you can receive our technical emails and SMS messages (e.g. password changes, notifications, alerts, etc.) which are essential for the proper operation of our service on the basis of our general terms and conditions of use.
To keep you informed of our latest offers and events by email, on the basis of our legitimate interest in building customer loyalty and canvassing potential new customers.
To keep you informed of our latest offers and events by mail, on the basis of our legitimate interest in building customer loyalty and canvassing potential new customers.
To keep you informed of our latest offers and events by telephone, on the basis of our legitimate interest in building customer loyalty and canvassing potential new customers.
To show you videos in order to provide you with a quality service, on the basis of our general conditions of use.
So that you can download and import documents onto our platform on the basis of our general terms and conditions of use.
To send you our newsletter/briefing tailored to your preferences and interests, which keeps you up to date with all the latest news on the basis of our legitimate interest in customer loyalty.
To guarantee and improve the security and quality of our day-to-day services (e.g. statistics, data security, etc.) on the basis of our legal obligations, our general terms of use and our legitimate interest in ensuring the correct functioning of our services.

Your data is collected directly from you when you use our service and we undertake to process your data only for the purposes described above.

4. What personal data do we process and for how long?

We have summarised the categories of personal data and their respective retention periods below.

Professional identification data (e.g. full name, position, company, etc.) and contact details (e.g. email address and business telephone number, etc.) kept for the duration of the service, plus the statutory limitation periods, which are generally 5 years.
Data relating to personal life (e.g. centres of interest, content preferences etc.) kept for the duration of the service, plus the statutory limitation periods, which are generally 5 years.
Email address and telephone number to receive our technical messages by email and SMS, kept until your account is deleted.
Postal address for our commercial canvassing campaigns by post, kept for a maximum of 3 years from the last contact we had with you.
Telephone number for our commercial telephone canvassing campaigns, kept for a maximum of 3 years from the last contact we had with you.
Email address, kept for a maximum of 3 years from the last contact we had with you as part of our email canvassing campaigns, and kept until the end of your subscription to receive our newsletter.
Connection data (e.g. logs, IP address, etc.) kept for 1 year.

Once the retention periods described above have expired, the deletion of your personal data is irreversible and we will no longer be able to provide it to. At most, we may only keep anonymous data for statistical purposes.

Please also note that in the event of a dispute, we are obliged to retain all data concerning you for the duration of the case, even after the retention periods described above end.

5. What rights do you have to control the use of your data?

The applicable data protection regulations give you specific rights which you can exercise, at any time and free of charge, to control how we use your data.

The right to access and copy your personal data, provided that this request does not conflict with business secrecy, confidentiality or the secrecy of correspondence.
The right to rectify any personal data that is incorrect, obsolete or incomplete.
The right to request the deletion (“right to be forgotten”) of your personal data that is not essential for the proper functioning of our services.
The right to restrict your personal data, which allows you to photograph the use of your data in the event of a dispute over the legitimacy of processing.
The right to data portability, which allows you to recover part of your personal data so that it can be easily stored or transmitted from one information system to another.
The right to give instructions on what should happen to your data in the event of your death, either through you, a trusted third party or a beneficiary.

For a request to be taken into account, it must be sent directly by you to dpo@contexte.com. Any request that is not made in this way cannot be processed.

Requests cannot be made by anyone other than you. We may therefore ask you to provide proof of identity if there is any doubt about the identity of the person making the request.

We will respond to your request as quickly as possible, up to a maximum of one month from receipt, if the request is technically complex or if we receive many requests at the same time.

Please note that we can always refuse to respond to any excessive or unfounded request, particularly if made repeatedly.

6. Who can access your personal data?

Your personal data is processed by our teams and by our technical service providers for the sole purpose of operating our service.

Please note that we check all our technical service providers before recruiting them to ensure that they scrupulously comply with the applicable rules on the protection of personal data.

WE GUARANTEE THAT WE WILL NEVER TRANSFER OR SELL YOUR DATA TO THIRD PARTIES OR COMMERCIAL PARTNERS.

7. How do we protect your data?

We implement all the technical and organisational means required to guarantee the security of your data on a day-to-day basis and, in particular, to combat any risk of unauthorised destruction, loss, alteration or disclosure of your data (e.g. training, access control, passwords, etc.).

8. Can your data be transferred outside the European Union?

Unless strictly necessary and on an exceptional basis, we never transfer your data outside the European Union and your data is always hosted on European soil. In addition, we do our utmost to only recruit service providers which host your data within the European Union.

If we use service providers located outside the European Union, we take great care to ensure that they always implement appropriate guarantees to ensure the confidentiality and protection of your data. Moreover, we undertake to always enter into Standard Contractual Clauses with them, as drawn up by the European Commission, in order to provide a framework for such transfers.

9. Do we use cookies when you browse our platform?

WE GUARANTEE THAT WE DO NOT USE ANY ADVERTISING COOKIES FOR THE OPERATION OF THIS PLATFORM.

However, we would like to inform you that we use statistical cookies when you browse our platform. For further information, please consult our Cookie Policy.

10. Who can you contact to obtain more information about the use of your personal data?

To guarantee the protection and integrity of your data, we have officially appointed an independent Data Protection Officer (“DPO”) with our regulatory authority.

You can contact our DPO free of charge at any time at dpo@contexte.com to obtain further information or details on how we process your data.

11. How can you contact the CNIL?

You can contact the “Commission nationale de l'informatique et des libertés” or “CNIL” at any time at the following address: Service des plaintes de la CNIL, 3 place de Fontenoy – TSA 80751, 75334 Paris Cedex 07 or by telephone on (+33) 01.53.73.22.22.

12. Can the Privacy Policy be amended?

We may amend our Privacy Policy at any time to adapt it to new legal requirements and to new processing operations that we may implement in the future.